Terms and Conditions

1. For all COD customers, goods can only be released on EFT deposits once the amount reflects in our bank account.
2. For all COD customers, no goods are to leave our premises without being paid for. This includes samples. Out of town customers are to please arrange their own couriers to collect once P.O.P. has been received and approved.
3. Due to the amount of cheque fraud, no cheques will be accepted.
4. Due to the high cost of cash deposits, all cash deposits made into our account will incur a cash deposit fee at the current bank rate of the total value deposited.
5. Orders will be held for 7 working days. Thereafter, if not paid for, will be returned to stock.
6. Garments that have been printed or embroidered or altered in any way cannot be accepted back. Please ensure that you are 100% happy with your garments before altering.
7. Unaltered returns will only be accepted back within 7 days of purchase, a discretionary 10% handling fee will be charged on the total value of goods returned. An invoice number must accompany all returns. No returns will be accepted after 1 month of purchase. For all returns, a credit note for future use will be issued. Refunds made into the customer’s account at the discretion of management.
8. All orders must be counted with a member of our staff either before leaving our premises or at your own premises, before signing acceptance on your invoice. Once done, no discrepancies will be accepted. If you choose not to count the goods, then you accept that you are receiving the correct quantity of goods.
9. Please note that all 100% cotton garments have been tested for quality standards. Any shrinkage will be within the accepted SABS standards as long as the washing instructions on the label are adhered to. Please note that we cannot be held responsible for incorrect washing of the garments. Vic Bay garments conform to Apparel Wear and not Industrial Wear.

CLICK HERE to see our full T&Cs.